Earthtech Products, Inc. Satisfaction Guarantee
We want you to be happy with your order and Earthtech Products shopping experience!
Earthtech Products, Inc. SATISFACTION GUARANTEE - Earthtech Products, Inc. offers our customers a 30-day satisfaction guarantee on all purchases unless otherwise indicated on the products detail page. Merchandise may be returned within 30 days from the original invoice date ( Delivered Date ) for a full refund less original shipping charges. We do ask that you ship the item back to us. A return authorization number is required for all returns. If your order has shipped under a free shipping offer actual shipping charges incurred by Earthtech Products will be deducted from your credit. Due to the additional handling and processing fees associated with larger orders a 15% restocking fee will be applied to orders over $950. Any wholesale, resale, trade or volume orders over $2000 in value or more than 10 items are not eligible for return and are covered under the manufacturers warranty policy if applicable.
Manufacturer defects or shipping damage:
International Checkout Returns:
Orders placed through International Checkout are not eligible for return due to the cost and restrictions involved with shipping overseas. Most of the products that are available at Earthtech Products come with a manufacturer warranty as Earthtech only deals with trusted manufacturers. In the event an item arrives with manufacturer defects it will be covered (repaired or replaced) according to the manufacturers warranty policy. If you have any questions please contact International Checkout at firstname.lastname@example.org
to see if your item is covered under a manufacturer warranty.
Customer is solely responsible for shipping any returned product to Earthtech Products, Inc. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used Earthtech Products, Inc. Return Procedure will be breached and Earthtech Products, Inc. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).