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FAQ


Customer Service

Thank you for choosing Earthtech Products.com - At Earthtech Products, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please contact us!

FAQ’s

Ordering Online

Shipping

Returns

Trade Program

Company Info

Contact Information


Ordering Online

Is your web site secure?

Absolutely! Earthtech Products, Inc. has security measures in place to protect the loss, misuse and alteration of the information under our control. This site is hosted by Yahoo! One of the most trusted names on the internet. Yahoo! hosts the store pages, ordering system, and order data. All on-line transactions are sent through Yahoo's secure server and encrypted with 256-bit technology. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. More specifically, your credit card information is only used by Earthtech Products, Inc. until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.

While we want our store to be approachable and your buying experience fun, Earthtech Products, Inc. is serious about security and privacy.

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Can I order over the phone?

Yes. Call us at 1-877-LIVE-ETP / 1-877-548-3387.

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Payment Options

We accept Visa, Mastercard, American Express, Discover, or Paypal as forms of payment. You can also mail us a check for your order.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

After placing an order you may check the shipping status at any time, You will be emailed a Earthtech Products ID to track your order when your order ships.

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with Earthtech Products.com and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll confirm it for you!

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Tax

You will only be charged tax if you are a resident of New York. Earthtech Products, Inc is required by law to charge sales tax on orders shipped to New York state addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping

Most of our products are shipped directly from our manufacturing partners to you. Before leaving the warehouse, each item is carefully inspected so that it arrives to you in perfect condition. We use only trusted shipping partners to deliver your purchase as quickly and as safely as possible.

Standard shipping

We offer Free Shipping on all orders of $150 and up!

We offer FREE STANDARD SHIPPING within the contiguous United States on all orders of $150 and up when you use the coupon code FREESHIP99 at Checkout so take a look around and load up your shopping carts!

Free Shipping Restrictions

This offer does not apply to volume, trade, or wholesale orders over $2000 or more than 10 items. Certain items may be oversized or overweight. A flat shipping rate will be calculated at checkout and indicated on the products detail page for items that are oversized or overweight.

How much will Shipping Cost? Standard Shipping Quotes:

Just add an item into your shopping cart ( of course at no commitment) and simply use our shipping calculator. Please note: All shipping quotes include both shipping and any required handling.

Expedited Shipping

Expedited Shipping is available at checkout. Please use our shipping calculator at checkout for estimates.

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Our free shipping offer does not include any applicable surcharges for items that must be shipped via a specialized freight carrier.  (See below.)

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Freight shipping

Items that cannot be shipped by standard carriers because they are too heavy or require special handling are shipped via a specialized freight carrier. Freight items may incur an additional shipping charge. If so, this will be indicated next to the product price.

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Our freight shipping includes only standard curbside delivery. Freight shipping does not include: "white glove" service, inside delivery, delivery to any floors other than the ground floor, or furniture assembly.  If an item that you order ships via freight, our shipping partner will call in advance to schedule a delivery window during weekday business hours.

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Where we ship

International orders will be shipped and processed by International Checkout. Simply add items into your shopping cart and click the International Checkout button to proceed. We ship to addresses within the contiguous 48 states of the US as well as Alaska, Puerto Rico, and Hawaii. Total shipping costs for orders shipping to Alaska, Puerto Rico, and Hawaii will be calculated after checkout. Earthtech will contact you with a shipping quote before your order is processed.

International Orders

EarthTechProducts.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at cs@internationalcheckout.com

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Delivery times

Shipping times vary for each product and manufacturer, so please refer to the lead times quoted in each product's description for a more accurate estimate. The quoted lead times are averages for in-stock items and are only estimates.

We try hard to ship in the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows.  If an item that you order will take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is.

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Method of delivery

The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.

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Returns & Exchanges

Returns

We want you to be happy with your order and Earthtech Products.com shopping experience! If you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund at the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
  • All orders placed through International Checkout are final with the exception of items that have manufacturer defects. Please contact International Checkout at cs@internationalcheckout.com to see if your item is covered under a Manufacturer Warranty.
  • All returns and exchanges are subject to our Terms of Use.

Please see our Return Policy section to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

Due to the additional handling of larger orders a restocking fee will be applied to orders over $1000. Any wholesale, resale, trade or volume orders over $2000 in value or more than 10 items are not eligible for return & are covered by manufacturer warranty if applicable.

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Exchanges

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order. RMA is required for this process.

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Damaged / Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Earthtech Products as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible. Keep all of the original packing material. Please contact us and we will provide you with instructions.

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Product warranties

All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. All warranty claims are subject to our Terms of Use.

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Trade Program

Do you have a trade program? How do I enroll?

Absolutely! If you are a retailer please contact us for volume discount pricing. Please be sure to include your company name, resale tax-id number, address and contact information where we could best reach you.

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Company Information

Who is Earthtech Products and what are they all about?

Earthtech Products Inc. brings to the mainstream products for a new world with ever changing needs. We have a vision of a world that is less wasteful, more efficient & resourceful & where people are at harmony with their surroundings & harness the Earths energies. We imagine a smarter world where through technology & design intelligence the quality of our life increases while leaving less of footprint on the planet. At Earthtech Products we strive to make this dream a reality & we empower our customers to help drive this new economy with brilliant products that take away less from the planet & give back so much more!

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Contact Information

Have Questions? Just click here to Contact us!

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Contact Information

Where is Earthtech Products located?

Earthtech Products, Inc.
10A Merrick Avenue
Merrick, NY 11566

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