When I received this light I took it out of the box and noticed the solar panels were scuffed up. They looked like someone had wiped them off with a gritty paper towel so I had to wax those all out. Then I noticed the screws to tighten the top of the lamp were all stripped. Someone used the wrong size screwdriver to try and tighten them. I would say it was a return and you sold it as new. Should have been sold as an open box with some taken off price like Wayfair does. Should also say in description it's plastic not glass panels.
Merchant Response:Sandra, we have offered the Gama Sonic Line of Products for 10 years and can assure you these fixtures are made of the highest quality materials. Occasionally products are going to have issues or arrive in less than perfect condition. Although this is rare, it can occur.
After many back and forth discussions with the manufacturer, they confirmed that the panes found in the Regal Solar Lamp are composed of a hard acrylic plastic. We deeply apologize for the misinformation provided to us by the manufacturer and have updated the product page accordingly.
We offered to ship you a replacement at no cost to you or to accept a return. However, these requests were refused.
If you allowed us the opportunity to fix the issue, we are absolutely confident that you would have been more than pleased with the lighting fixture.
Our replacement offer still stands. Thank you and have a nice day.