Lamp received in poor condition
I ordered and received this item a couple of weeks ago, and when it arrived I found that one of the glass panes was broken. I contacted EarthTech, but they only offered to order me a replacement glass pane, but not to accept a return on this item. I accepted this arrangement. After receiving the glass, I replaced the broken pane, but found that the lamp was very loosely attached to its bracket. It wobbled and leaned and looked terrible, as it would not even sit straight. In order to tighten the lamp, I needed to remove the reflector cone in the bottom of the lamp to access the bolt. I was unable to tighten the bolt and metal washer, so I needed to disassemble the lamp from the bracket and add a rubber washer to the bolt, after which I was able to sufficiently tighten the bolt so that the lamp sat straight and stationary on its bracket. I reassembled the entire lamp and then mounted it. I have it set on low and it seems to make adequate light, and looks very attractive. Although the EarthTech Customer Service representative was very courteous and helpful, I do feel that they should simply have authorized a return on this item, in the same way that Amazon no doubt would have done. I don't feel that I should have needed to accept a product that practically required re-construction, but should have been shipped another, intact lamp. This is why I only assign three stars for this lamp. I doubt that I would purchase another GamaSonic product if they are shipped in this condition.
Merchant Response:Thank you for your review. We apologize for any inconvenience that you experienced. The situation that you experienced is definitely a rare occurrence but can happen when mishandled by the shipping company. We try very hard to make the customer's experience an easy one if a situation like this arises. Generally we find that most customers do not want to go through the trouble repackaging the unit for pick up so we decided after the occasional feedback to send glass replacements to make the experience easier. We appreciate your feedback and will definitely take it into consideration for the future. If you have any other questions or concerns please do not hesitate to contact us.
ProsLooks very attractive and is very nicely designed and constructed. Appears to work reliably, although I've only had it mounted for a few days.
ConsNot well assembled and may require some "adjustments", etc. Unfortunately, the switch that allows the choice between high or low light settings is inside the lamp, under the top. In order to change settings, you have to remove the top using the thumb screws that attach it to the base, flip the switch and then re-attach the top. If the batteries require changing, then the top must be disassembled by removing the screws underneath the top, and this process just seems rather cumbersome. I hope the batteries last a long time as I am NOT a handy person and have neither the correct tools, ingenuity or patience to easily deal with these things. This is also why I was so unhappy with the condition of the lamp at the outset. If you ARE handy, then maybe none of these problems are very significant. Then, just buy and enjoy this lamp! Further, the light output set on the "low" setting is, in my opinion, adequate, but a bit like bright moonlight. I probably will try the high setting eventually, as the light could be a bit brighter. However, I know that this will shorten the period of time that it is on each night.
Best UsesI have my solar pagoda lamp mounted above my garage doors where it looks very nice and sheds decent light in front of them. I'm sure that it could be used in other applications as well, but its large size might restrict its use in some of them. For instance, it may be too large to mount next to a front or rear door, depending on various factors.